Return Policy

RETURN, EXCHANGE, AND REFUND POLICY

Sometimes, things aren’t what you expect. Either you mess up, or we mess up. We’ve done our best to write rules that make amends for the “sometimes”.  


RETURNS & EXCHANGE

You'll have 14 days from the ship date to apply for a return, exchange, or refund. 14474163 CANADA INC. (DBA Seat Square “SS”) reserves the right to refuse any refunds for product(s) that are defect free and deemed to be unsellable. 

Washing item(s) will void this policy, and we’ll no longer be able to accept the item as a return.

Refunds must be accompanied by a valid receipt number or order number and will be processed back to the original form of payment. Please note that for all returns and exchanges, shipping and handling costs may not be refunded.

This return policy is only applicable to purchases made at seatsquare.com. Purchases made at retailers and/or other online stores carrying Seat Square are subject to the respective store's return policy.


RETURN INSTRUCTIONS

  1. Send an email to support@seatsquare.com
  2. In the Subject line put "Return" and "Your Order No." (ex Return SS-CYAOG-2234)
  3. Let us know why you want to return the items, and whether you want a refund, or you want us to send you replacement Seat Squares (free of charge). We'll get back to you ASAP to help you out.

Please allow 4-7 business days for your return to be processed. Please note that shipping and handling charges may not be refunded.

*Returns, exchanges, or refunds for non-defective products could be subject to a $10.00 return fee (to cover the cost of a shipping return). 


Orders placed and shipped outside of Canada must be returned to:


Seat Square
2967 Dundas St. West #141D
Toronto, ONTARIO
Canada
M6P 1Z2

 

DAMAGED ITEMS

If you've received an item in a damaged state caused by a manufacturer defect, please email us at support@seatsquare.com within 14 days of the ship date, and we'll help you out there. Please be sure to include images of the defect and a brief description. Please also note that removing the tags and/or washing the item will void the return policy and the damage policy.